Full-Time - Client Support Specialist
Full-Time - Client Support Specialist
Location: State Farm Insurance Agency - Burr Ridge, Illinois (Southwest Suburb of Chicago)
About Us: Are you a licensed property and casualty insurance agent in Illinois seeking a role
with less pressure on client acquisition and a focus on delivering exceptional support to existing
clients? Join our reliable team at Brian E. Baldwin Insurance Agency Inc., where we're
committed to delivering top-notch insurance solutions and unparalleled client support that has
led us to add this position to our team. Specializing in State Farm insurance products, we pride
ourselves on delivering personalized service and ensuring peace of mind for our clients.
Job Overview: As a Client Support Specialist, you will be at the forefront of our agency's
operations, handling a variety of tasks that ensure our clients receive superior service and
support. Your day-to-day responsibilities will include addressing customer inquiries on
premiums, billing, coverages, and claims, along with quoting new policies and managing
administrative tasks to ensure accuracy and client satisfaction.
Key Responsibilities:
● Customer Support (approximately 80% of your time):
○ Respond promptly to client questions and concerns regarding premiums, billing,
coverages, and claims.
○ Provide accurate information and guidance to clients, ensuring their insurance
needs are met effectively.
○ Handle client interactions professionally and with empathy, aiming to resolve
issues and maintain high satisfaction levels.
○ Document all client interactions and transactions accurately in our CRM system.
● Quoting New Policies (approximately 15% of your time):
○ Prepare and present insurance quotes for new policies based on client needs
and State Farm products.
○ Explain policy details, coverage options, and premiums clearly to potential
clients.
○ Follow up on quotes to convert leads into policyholders and contribute to agency
growth.
● Administrative Tasks (approximately 5% of your time):
○ Send reminders for late payments and follow up with clients to ensure payments
are processed in a timely manner.
○ Coordinate updates to client information such as changes in address or policy
updates.
○ Communicate with corporate offices to ensure all client data is accurate and upto-
date.
Requirements:
● Strong organizational skills and attention to detail in managing client information and
administrative tasks.
● A reliable team player who can consistently bring their A-game to work every day.
● Excellent communication skills, both verbal and written, with the ability to explain
complex information clearly and concisely.
● A proactive attitude with the ability to prioritize tasks and work effectively in a fast-paced
environment.
● Proven experience in customer service or client support with insurance companies.
● Proficiency in using CRM software and other office productivity tools.
● High school diploma or equivalent
● Licensed in Property and Casualty Insurance in Illinois.
Benefits:
● We offer a steady work schedule from 9 a.m. - 5 p.m., Monday - Friday, with no night or
weekend work required. This position is in our office, located in the great location of
Burr Ridge, right near I-55.
● Competitive compensation package with opportunities for commission, based on new
insurance lines added.
● Continued education - we cover the cost to retain your insurance licenses.
● Supportive and collaborative team environment focused on achieving client satisfaction
and agency success.
● Seven paid holidays.
Join Our Team: If you are passionate about delivering exceptional client service, thrive in a
varied work environment, and have the skills to handle insurance-related inquiries and
administrative tasks effectively, we encourage you to apply for our Full-Time Client Support
Specialist position. Help us continue to provide outstanding insurance solutions and support to
our valued clients.
How to Apply: Please submit your resume and a cover letter highlighting your qualifications
and interest in the Full-Time Client Support Specialist to Lindy Hoyt, our HR Partner at
lindy.hoyt@peopleambassadors.com We look forward to hearing from you!
Additional Info
Job Type : Full-Time
Education Level : High School
Experience Level : Mid to Senior Level
Job Function : Customer Service
